When will my order ship?

We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.

Order Processing Time

Processing time (prior to shipping) depends on the shipping location and the selected shipping method (Standard or Expedited).

Standard Shipping (United States & International): 

• Orders are processed within up to 4 days (Monday through Saturday).

Expedited Shipping (United States Only)

Expedited shipping (2-Day or Next-Day Delivery) is only available for items being delivered within the 48 contiguous states.

• Orders placed Monday through Saturday (excluding holidays) by 12:00 PM PST / 3:00 PM EST: Ship the same day
• Orders placed Monday through Saturday after 12:00 PM PST / 3:00 PM EST, on Sundays, or on holidays: Ship the following business day

Transit & Delivery Time

Once your order is shipped, transit times will vary based on your selected shipping method and destination.

Domestic (U.S. & U.S. Territories)

• Standard Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped. For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico), delivery may take longer.
• 2-Day Air: Delivery occurs within 2 days Monday through Saturday, excluding holidays, after the order is shipped. No delivery on Sunday.
• Next Day Air: Delivery occurs on the following business day M-F, excluding holidays, after the order is shipped. No delivery on Saturday or Sunday. 

International: Duties and Taxes Paid (shipping to AU/ CA/ UK/ NZ):

• Standard Shipping: Delivery typically occurs within 14 business days M-F, excluding holidays, after the order is shipped.
• Premium Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped.

International: Duties and Taxes UNPAID (orders shipping to ALL other international destinations EXCLUDING AU/ CA/ UK/ NZ):

• Standard Shipping:  Delivery typically occurs within 4 weeks after the order is shipped.
• Duties and taxes are due upon receipt
• Delivery made by local postal service
• Expedited service options are not available

Tracking Your Order

As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep. Visit our Tracking Page.